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Customer Service Representative

Website DeZiel Heating & AC

Looking for an energetic and motivated individual to join our ever-growing team/family in helping customers receive the best possible customer service.

DeZiel Heating and A/C is an HVAC company located in the friendly yet bustling community of Buffalo. We have been a family-owned company for over 20 years. We pride ourselves on providing ethical and quality service to thousands of customers. Our employees are top priority, receiving competitive pay and benefits as well as a close-knit culture.

The Big Task

Convert incoming phone calls into booked appointments

Key Sub Tasks
• Answer phone from customers in a timely and professional manner
• Respond to email / text inquiries
• Record details of comments / questions / concerns from customer
• Schedule calls for Field Staff
• Provide accurate, valid and complete information by using the right methods/tools
• Communicate with Field Staff to dispatch calls
• Follow our company’s communication scripts
• Build strong relationships with customer
• HAVE FUN!

Desired Skills and Experience
• Strong phone and verbal communications skills
• Excellent listener
• Customer focus
• Adapt to different personality types
• Ability to multitask
• RELIABLE

What We Offer
• PAID Medial insurance
• Training
• Set Schedule
• Paid Holidays after 1st year
• Retirement account – DeZiel AUTOMATICALLY puts 3% into
• Bonuses
• Weekly 1 on 1’s

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about DeZiel Heating  AC.

Equal Opportunity Employer

Email to set up a Virtual Interview

Job Hours: 11-7 M-F (Fulltime)

Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible

This Job Is:
• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Work Remotely
• No

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:
• Monday to Friday

Education:
• High school or equivalent (Preferred)

Experience:
• Cold calling: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

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